Welcome to Woody Pet Supplies
Welcome to Woody Pet Supplies
Your data
What we collect, why we collect it and the choices you have.
Last Updated: 19 August 2026
This policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have.
We use your information to process and fulfil orders, arrange delivery, handle returns and refunds, answer support enquiries, prevent fraud, meet legal and tax obligations, and improve how the site works. We send marketing email only where you have opted in, and you can withdraw that at any time.
We share personal information only with parties that need it to run the store:
We do not sell your personal information. We disclose information to law enforcement or regulators only where legally required.
The site uses cookies and similar technologies to keep your cart and session working, remember preferences, measure traffic and page performance, and support marketing measurement where enabled. Essential cookies are required for the site to function. You can block or delete cookies in your browser, though parts of the site may stop working correctly.
Data is transmitted over encrypted connections. Payment data is handled by PCI-compliant providers and is not stored on our servers. Access to order and customer data is limited to people who need it to operate the store. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Order and transaction records are kept for as long as needed to fulfil the order, handle returns and meet accounting and tax obligations. Marketing contact details are kept until you unsubscribe. Support correspondence is kept while it remains relevant to your order history.
The site is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, email support@woodypetsupplies.com and we will delete it.
We update this policy when our practices or legal obligations change. The revised version is posted on this page with a new effective date. Continued use of the site after an update means you accept the revised policy.
# U.S. Privacy Rights
In the 12 months preceding the date of this policy, we collect the following CCPA categories:
We do not sell your personal information for money. We may share limited identifiers and browsing activity with advertising and analytics providers, which some state laws treat as “sharing” for cross-context behavioural advertising. You can opt out using the mechanism below.
Depending on your state, you may have the right to:
To exercise a right, email support@woodypetsupplies.com from the address used on your order, or call +1 803-708-3433. We verify identity before acting on a request, and an authorized agent may submit on your behalf with written permission.
To opt out of the sharing described above, email support@woodypetsupplies.com with the subject line “Do Not Sell or Share”. You can also set a Global Privacy Control signal in your browser, which we honour where it is received.
Residents of California, Virginia, Colorado, Connecticut, Utah and other states with comprehensive privacy laws hold the rights listed above, with details varying by state. Where a state grants a right to appeal a refused request, you may appeal by replying to our decision email, and we will respond within the period that state law allows.
