Welcome to Woody Pet Supplies
Welcome to Woody Pet Supplies
Payments
Accepted methods, when you are charged and how payments are protected.
Last Updated: 19 August 2026
This policy covers which payment methods we accept, when you are charged, how payment information is protected, and what happens if a payment fails.
Woody Pet Supplies accepts major credit and debit cards along with several digital wallets, so you can pay with whichever method you already use. Which options appear depends on your card issuer, your device, and your location at the time of checkout. Depending on availability during checkout, we may accept:
Full payment is required at the time of purchase. Orders are not processed or shipped before payment is authorized.
All prices are shown and charged in U.S. Dollars (USD). If your card is denominated in another currency, your bank sets the exchange rate and may add a conversion or international transaction fee. Those charges come from your bank, not from us.
Payment is authorized and charged at checkout. The charge covers the product price, any applicable U.S. sales tax, and anything else shown on the checkout page before you pay.
Payments are processed by our payment providers over an encrypted connection, using PCI-compliant gateways. We do not store full card numbers on our servers. Complete payment only through our official checkout at woodypetsupplies.com. We will never ask you to send card details by email.
Checkout requires a name, billing address, and valid payment details, used to process and verify the transaction. The billing address should match what your card issuer holds on file, since a mismatch is a common cause of otherwise valid cards being declined.
Some orders are reviewed before processing as part of routine fraud screening, and we may contact you to confirm you are the authorized cardholder. This usually adds a short delay rather than stopping the order.
Standard shipping within the United States is free, so no shipping charge is collected at checkout.
Orders are screened for signs of fraudulent use before processing. Where an order cannot be verified, we may request additional confirmation from the cardholder or cancel the order and release the payment. We do not disclose the specific checks used.
Approved refunds are returned to the original payment method. The full conditions, timeframes and exclusions are set out in our Return & Refund Policy.
If a payment fails, the order is not created and no goods are reserved. Check the card details and billing address, then try again or use another method. If the failure repeats, contact your bank, since the decline usually originates there.
A failed or retried authorization can leave a temporary pending hold on your account. These are released by your bank without action from us, though the timing varies. If a duplicate charge has actually settled, email support@woodypetsupplies.com with your order number and the date and amount, and we will trace and refund it.
If a payment is declined, reversed, or cannot be verified, the order is cancelled and any authorization is released. We email the address used at checkout to explain what happened, so you can place the order again with a different method.
