Welcome to Woody Pet Supplies
Welcome to Woody Pet Supplies
Questions
Orders, delivery, payment, returns and support.
Add the items you want to your cart and complete checkout. You will need a delivery address, a billing address and a payment method. We email an order confirmation as soon as the order is placed.
Check the spam folder first, since automated email often lands there. If it still hasn’t arrived, email support@woodypetsupplies.com with the name and email address used at checkout and we will resend it.
Only before it ships. Processing takes 1 to 2 business days, so contact us as early as possible with your order number. Once the order has shipped, the return process applies instead.
We cannot merge orders once payment is authorized. Place a second order, and if both are still unshipped, email us and we will try to dispatch them together.
We ship to addresses within the United States. We do not currently ship internationally.
Standard shipping is free on U.S. orders. Any applicable sales tax is shown at checkout before you pay.
We process orders within 1 to 2 business days. Transit then takes a further 3 to 7 business days, so most orders arrive within 4 to 9 business days of being placed. These are estimates based on standard carrier performance, not guaranteed dates.
A tracking number is emailed once the shipment is created. Tracking can take a day to begin showing carrier scans, so allow some time before checking.
Email support@woodypetsupplies.com with your order number. We will open an enquiry with the carrier and let you know the outcome.
Email us immediately. We can correct it before dispatch. Once shipped, we will attempt a redirect, but carriers do not always allow it.
We accept major credit and debit cards along with digital wallets and PayPal. Which options appear at checkout depends on your card issuer, your device and your location.
Payment is authorized and charged at checkout. Orders are not processed or shipped before payment is authorized.
All prices are shown and charged in U.S. Dollars. If your card is held in another currency, your bank sets the exchange rate and may add a conversion fee.
Check that the billing address matches what your card issuer holds on file, since a mismatch is a common cause. If it still fails, try another method or contact your bank.
A failed authorization can leave a temporary hold that your bank releases on its own. If it has not cleared after several business days, email us with your order number.
You have 30 days from the delivery date to start a return. Email us within that window, then send the item once the return has been authorized.
Unused and undamaged, with all original parts and packaging included, and your order number provided so the return can be matched to your order.
Used grooming items that sit against an animal’s skin or coat, such as brushes, bath brushes and grooming gloves, cannot be returned once used, for hygiene reasons. This does not affect faulty items.
If you changed your mind, you do. If the item arrived damaged, defective or incorrect, we cover or reimburse approved return shipping.
Email support@woodypetsupplies.com within 48 hours of delivery with your order number, a short description and clear photos. Keep the original packaging until the matter is resolved.
Approved refunds are issued to the original payment method within 10 business days of the return being received and approved. Your bank may take additional time to post the funds.
Exchanges are offered where stock allows, for items that arrived damaged, defective or incorrect. Contact us before returning anything. Where an exchange is not possible, we refund instead.
Email support@woodypetsupplies.com or call +1 803-708-3433. Include your order number so we can find your order quickly.
Monday to Friday, 9:00 AM to 6:00 PM.
Order changes before dispatch, delivery issues, returns and refunds, and product questions such as sizing or materials.
