Welcome to Woody Pet Supplies
Welcome to Woody Pet Supplies
Delivery
Where we ship, how long it takes and what it costs.
Last Updated: 19 August 2026
This policy covers where we ship, how long it takes, what it costs, and what happens if a delivery goes wrong.
We ship to addresses within the United States. We do not currently ship internationally. Orders are fulfilled and shipped from within the United States.
Orders are processed within 1 to 2 business days of being placed. Business days are Monday to Friday and exclude public holidays. Orders placed over a weekend begin processing the next business day.
After processing, transit generally takes 3 to 7 business days, so most orders arrive within 4 to 9 business days of being placed. These are estimates based on standard carrier performance, not guaranteed delivery dates. Remote addresses and public holidays can add time.
Standard shipping is free on U.S. orders. Any applicable sales tax is shown at checkout before you pay.
A tracking number is emailed once the shipment is created. Tracking can take a day or so to begin showing carrier scans, so allow some time before checking. If several business days pass with no activity, email support@woodypetsupplies.com with your order number.
Customers are responsible for entering a correct and complete shipping address, including apartment, unit or suite numbers.
If the address is wrong, email support@woodypetsupplies.com immediately. We can update it before dispatch. If the order has already shipped, we will attempt an intercept or redirect, but carriers do not always allow this. A package delivered successfully to an incorrectly entered address is not the store’s responsibility.
If tracking shows no movement for an extended period, or the package is marked delivered but has not arrived, email support@woodypetsupplies.com with your order number. We will open an enquiry with the carrier. Once a loss is confirmed, we arrange a replacement or a refund.
Email support@woodypetsupplies.com within 48 hours of delivery with your order number, a short description, and photos of the outer packaging and the product. Keep the original packaging until the matter is resolved, since carriers sometimes require it for a claim. Once verified, we arrange a replacement or a refund and cover return shipping where the item needs to come back.
Orders can be changed or cancelled only before they ship, so contact us as early as possible. If the order has not been dispatched, we action it and release the payment. If it has already shipped, the return process applies instead.
