Last updated: October 2025
Welcome to Woody Pet Supplies! This Shipping Policy outlines our shipping options, costs, and delivery timelines so you know exactly what to expect.
1. Shipping Destinations
We currently ship within the United States.
2. Shipping Methods & Costs
Standard Shipping (USA):
- Delivery Time:
- Processing 1–2 + Shipping 5–8 Business Days
- Cost:
- Free on orders over USD 100*
- USD 5.99 on orders under USD 100
*Processing times are not included in the shipping timeframe.
3. Order Processing Time
- Orders are processed within 1–2 business days after purchase.
- Orders placed on weekends or holidays will be processed the next business day.
- Please allow extra time during peak holiday seasons and promotional periods.
4. Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number.
Need help tracking your order? Email us at support@woodypetsupplies.com.
5. Delivery Issues
- Delayed Deliveries: Contact us at support@woodypetsupplies.com if your order hasn’t arrived within the estimated timeframe.
- Missing Packages: If your order is marked as delivered but you haven’t received it, contact us immediately so we can work with the carrier to resolve the issue.
- Incorrect Address: If you entered the wrong address, email us right away. We’ll update it if your order hasn’t shipped yet.
6. Shipping Restrictions
- Deliveries to remote or rural areas may take longer.
- Certain items may be restricted from shipping due to local regulations.
7. Returns & Exchanges
For details on returns and exchanges, please refer to our Refund Policy.
Customer Service:
Store Name: Woody Pet Supplies
Address: 2250 Sunset Blvd, Suite F, West Columbia, SC 29169, United States
Phone: +1 803-708-3433
Email: support@woodypetsupplies.com
Customer Service Hours: Our customer service hours are from 9:00 AM to 5:00 PM, Monday through Friday (GMT-05:00) EST
Order Cut-off Time: 5 PM (GMT-05:00) EST