Q: Where do you ship?
A: We currently ship within the United States.
Q: How long does shipping take and how much does it cost?
A: Standard Shipping (USA):
- Processing: 1–2 business days
- Shipping: 5–8 business days
- Cost: Free on orders over USD 100; USD 5.99 on orders under USD 100.
Q: How long does it take to process my order?
A: Orders are processed within 1–2 business days (orders placed on weekends or holidays are processed the next business day).
Q: How do I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number and a link to track the shipment.
Q: What if my order is delayed, missing, or delivered to the wrong address?
A: Email us at support@woodypetsupplies.com and we’ll investigate and assist right away.
Q: How long do I have to return or exchange an item? A
: You can request a return or exchange within 30 days of delivery.
Q: Do I have to pay for return shipping?
A: Return shipping is the customer’s responsibility unless the item is defective or incorrect. If the item is defective or we shipped the wrong product, contact us and we’ll provide a prepaid return label.
Q: How long does it take to get my refund?
A: After we receive and inspect your return, refunds are processed within 5–7 business days. Additional time may be required for your bank or card issuer to post the credit.
Q: Are there items I can’t return?
A: Yes. Non-returnable items include: personalized/custom items, final-sale items (if marked), hygiene-sensitive items that have been unsealed, and items damaged through misuse or not in original condition.
Q: My item arrived damaged or not as described — what do I do?
A: Email support@woodypetsupplies.com within 7 days of delivery with photos of the damage and your order number. We’ll resolve it quickly.
Q: How can I reach customer support?
A:
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Email: support@woodypetsupplies.com
Phone: +1 803-708-3433