Last updated: October 2025
Thank you for shopping with Woody Pet Supplies. We want you to love your purchase. If something isn’t right, this policy explains how returns and refunds work in a clear and consistent way.
1) Return Window
You may request a return or exchange within 30 days of delivery.
2) Item Condition
- Items must be unused, unwashed, and unworn.
- All original tags and original packaging must be included.
- Please include your order number in the package.
3) Non-returnable Items
- Personalized / custom items
- Final-sale items (if marked)
- Hygiene-sensitive items once opened (e.g., if a seal is broken)
- Items damaged due to improper use or not in original condition
4) How to Start a Return
Email our team at support@woodypetsupplies.com with your order number, the item(s) you wish to return, and the reason. We’ll reply with the return authorization and instructions. Ship the item back and keep your tracking receipt until your refund is completed.
5) Return Address
Woody Pet Supplies Returns
2250 Sunset Blvd, Suite F West Columbia, SC 29169 United States
6) Return Shipping Costs
Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect. If you received a defective/incorrect item, contact us before returning and we will provide a prepaid solution.
7) Refunds
- Refunds are issued to the original payment method.
- After we receive and inspect your return, we will process your refund within 5–7 business days.
- Depending on your bank or card issuer, it may take additional time for the credit to appear.
8) Exchanges
If you need a different size or color, please contact us first. We’ll help you place a new order and guide you through returning the original item.
9) Damaged or Incorrect Items
If your order arrived damaged or not as described, please email us within 7 days of delivery with photos. We’ll make it right quickly.
10) Late or Missing Refunds
- Check your bank account/statement again
- Contact your credit card company (it may take some time for the refund to post)
- Contact your bank for processing timelines
- If you’ve done all of this and still haven’t received your refund, please email support@woodypetsupplies.com
11) Customer Support
Store Name: Woody Pet Supplies
Business Address: 2250 Sunset Blvd, Suite F, West Columbia, SC 29169, United States
Phone: +1 803-708-3433
Email: support@woodypetsupplies.com
Business Hours: Our customer service hours are from 9:00 AM to 5:00 PM, Monday through Friday (GMT-05:00)
Order Cut-off Time: 5 PM (GMT-05:00) EST